Frequently Asked Questions
Everything you need to know about your custom home experience
How long does it take to process my custom order?
Since each piece is handcrafted to your specifications, please allow 7-10 business days for production before your order is shipped.
What materials do you use for your home decor?
Kase Custom uses premium, sustainably sourced materials including solid hardwoods, non-toxic finishes, and high-grade textiles to ensure longevity and quality.
Do you offer international shipping?
Yes, we ship our custom home goods worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for customized items?
Because our products are made-to-order, we cannot accept returns unless the item arrives damaged or defective. Please contact our support team within 48 hours of delivery if there is an issue.
Can I change my design after placing an order?
We offer a 24-hour window for any design modifications. Once the production process has begun, we are unable to make further changes to the customization.
How can I track my shipment?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.